Frequently asked questions

We accept all major credit and debit cards via Stripe. It's fully secure and you'll get an instant confirmation.

Yes — email [email protected] and we'll send one across. This is standard for all business bookings.

Just email us as soon as you can. We're flexible — if life happens, we'll do our best to reschedule rather than charge you. Cancellations with more than 48 hours notice before your delivery are fully refunded.

Yes. Email [email protected] before your delivery and we'll add extra crates. We'd rather you have too many than be caught short on moving day.

We need at least 48 hours' notice to arrange delivery. Book today and we can typically deliver the day after tomorrow — you'll choose your slot at checkout. Moving urgently? Email us and we'll do everything we can to help.

Yes, always. Every package includes free delivery to your door and free collection when you're done. No hidden charges.

All packages start at 2 weeks hire — plenty of time to pack, move, and settle in. You can choose 2, 3, 4, or 5 weeks at checkout. Need even longer? Just get in touch.

There's no need to book a return slot yourself. We'll be in touch a few days before the end of your hire period to arrange a convenient collection time. We're flexible — a day or two either way is no problem.

Ideally yes — crates are heavy and we stack them where you want them. If you can't be in, let us know and we'll arrange a safe drop location.

Just email us. We're flexible as long as crates aren't needed elsewhere. Extensions are billed per week rather than per day.

Yes, every crate includes a lid that clicks on securely. You can stack fully loaded crates six high without worrying.

Each crate holds up to 30kg. They're the same heavy-duty plastic used by professional removal firms — far stronger than cardboard.

Almost anything — books, clothes, kitchen items, fragile items with wrapping, files, small appliances. Please don't pack liquids without sealed containers, or anything corrosive that could damage the plastic.

Just give them a wipe if they're muddy or messy. We clean and sanitise everything between hires, so no deep-clean needed from you.

Normal wear and tear is fine. If a crate is significantly damaged through misuse, we'll get in touch to discuss it — but it rarely happens.

We cover all Edinburgh EH postcodes — from EH1 in the city centre out to EH41 in East Lothian — plus surrounding areas including Musselburgh, Dalkeith, Loanhead, and Penicuik. If you're not sure, just email us — we rarely say no.

Delivery is to one address and collection from another — so yes, we can drop to your current home and collect from your new one. Just let us know both addresses when you book.

Absolutely. We can deliver to your Edinburgh address and collect from there too. If you need crates at your departure point, email us and we'll see what we can do.

Yes — office moves are a big part of what we do. We have packages for small offices (up to 5 desks) through to large relocations with 100+ crates. We can also provide invoices and work around your business schedule.

We can often accommodate evenings and weekends for business moves. Email us with your requirements and we'll do our best.

Absolutely. For anything outside our standard packages, email [email protected] with your requirements and we'll put a quote together.